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Customer Support

Scheduled Hosting Support

For support related to your Email and Website Hosting, please contact using the information below.

Send an Email to

Please Include the following information
  • Step by step instructions to reproduce the problem.
  • Is the problem consistent or intermittent?
  • Email bounce error messages, if applicable.
  • Is the issue reproducible on a different machine?
  • Affected username(s).
  • Application used to send/retrieve mail and version (Gmail web, Outlook, etc).

Expedited Support

For expedited support,

Call us at +251-941-136472

  • M-F 9:00am - 5:00pm, Sat 9:00am - 1pm
  • Sunday - Closed

24/7 Support (with eligible Support Plan Only)

For 24/7 Support,

Call us at +251-941-136472

  • 24 Hours/day, 7 days/week
  • Includes Sundays and Public Holidays

General Support

Please first check our FAQs

For general support questions,

Send an Email to

Please Include the following
  • Description of the problem
  • Is the problem consistent or intermittent?
  • Affected Systems/Users.
  • Your contact information.

Have a project with us? Feel free to get in Touch

Contact Us
  • Address: Kirkos Subcity, Wereda 3, Near Wengalwit Hintsa
    Wello Sefer, Addis Ababa, Ethiopia
  • Phone (ET): +251-944-136472
  • Email:
  • Mon - Fri: 9:00 am - 5:00 pm
    Saturday: 9:00 am - 1:00 pm
    Sunday: Closed
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